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Customer Experience
GIBRY Inc. has teamed up with TB Next Communications Inc. to rethink how contact centers actually run, not just layer tools on top. The focus is simple. use generative AI,…
HCL Tech and Microsoft Expand Partnership to Drive AI-Powered Contact Center Transformation
HCL Tech is growing its partnership with Microsoft. This will help improve…
KDDI and Digital Human Develop AI Character “Nagisa”
Digital Human Inc. is pleased to announce that it has jointly developed…
Technochain launches “RAG&” an internal knowledge utilization solution using generative AI technology
Technochain Inc., which supports small and medium-sized enterprises in improving their productivity…
Macnica and Flect Partner to Streamline Customer Data Integration for Enhanced CX
Macnica and Flect have teamed up to launch a "Customer Data Utilization…
Trusthub Enhances Customer Engagement with Braze to Drive Business Growth
Braze Inc. is a top customer engagement platform based in Minato-ku, Tokyo.…
Hakuhodo Unveils Generative AI “Virtual Salesperson”
Hakuhodo Inc. has announced the development of a new service prototype called…
Hakuhodo unveils AI-powered “DATA GEAR Voice Analysis”
Hakuhodo Inc. is pleased to announce the launch of “DATA GEAR Voice…
GREE CX Launches App Marketing Platform “GREE CX Suite”
GREE CX, Inc. will begin offering a new service called "GREE CX…
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