Hmcomm Inc., which aims to provide value through “sound,” has developed a “Call Recording Summary System” that can summarize and utilize call recording data, and officially released it on January 30, 2025 to its first adopters, Benesse Corporation Co., Ltd. and TMJ Co., Ltd.
This system is a solution for corporate call centers and telephone response operations that records phone conversations and converts them into text and summarizes them using AI speech recognition and generative AI.Unlike conventional real-time speech-to-text systems, this system enables more comprehensive information utilization by also analyzing call recording data that does not require real-time processing.
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In recent years, the analysis of customer voice (VoC: Voice of Customer) in call center operations has become important. There is a huge amount of recorded call data that cannot be handled by existing real-time speech-to-text technology, and there is a growing need to utilize the important information buried therein. To solve this problem, our company, which has strengths in AI voice technology, Benesse, which has education and business know-how, and TMJ, which has knowledge of call center operations, cooperated to develop this system.
SOURCE: PRTimes
