日本語 
NAVEX, a risk and compliance management software provider, has entered a partnership with BellSystem24 to launch its first contact center in Japan. Asaka’s contact center, located in Yokohama, Kanagawa Prefecture, will go live in November 2026, and will provide support in Japanese to customers in the local area.
NAVEX’s capabilities in risk and compliance management will be combined with BellSystem24’s extensive expertise in managing internal whistleblowing cases in Japan and its 40-year history as a contact center provider through this alliance. The partnership aims to make it easier for employees and other stakeholders to report and for companies to grasp and respond to the concerns.
This follows increasing compliance obligations in Japan. The updated Whistleblower Protection Act will be implemented on 1 December 2026 alongside new legal requirements to prevent harassment. According to the survey, 26% of respondents experienced ethical and compliance issues with third parties, such as suppliers, in the last two years, more than the global average of 18%.
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In December 2025, NAVEX launched in Japan, opening a Tokyo office. The new contact center allows for greater in-country support for clients and provides a more convenient way for client employees and stakeholders to voice concerns.
BellSystem24 has knowledge and experience in dealing with various types of reports, managing disclosures in a neutral manner sensitive to the whistleblower’s circumstances, prioritization and initial response. Contact center agents will be trained in detail in NAVEX’s risk and compliance solutions to assist directly in Japanese.
With this collaboration, the companies seek to deepen the quality of whistleblowing access and reporting, detect early indicators of misconduct and compliance issues, and assist Japanese companies to create a healthier and more transparent working environment.
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