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ServiceNow and NVIDIA have expanded their strategic partnership with the launch of carrier-specific generative AI solutions designed to transform telecommunications operations and customer service experiences. The collaboration introduces Now Assist for Telecommunications Service Management (TSM), a purpose-built solution that leverages NVIDIA’s AI Enterprise platform and ServiceNow’s Now Platform to enhance productivity, accelerate resolution times, and improve service quality.
Now Assist for TSM integrates NVIDIA Triton Inference Server and NVIDIA NeMo, enabling telcos to securely deploy fine-tuned large language models that power advanced chat summarization, automated case updates, and real-time agent assistance. The platform streamlines customer care by guiding support teams through the next best action, while service assurance capabilities translate complex technical data, such as fiber optic incident reports, into clear, actionable summaries.
According to IDC, 73% of global telecom service providers rank AI and machine learning investments among their top digital transformation priorities. Early adopters like BT Group are already working with ServiceNow to consolidate legacy systems and are exploring Now Assist for TSM to boost efficiency, reduce costs, and enhance customer satisfaction.
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The partnership underscores ServiceNow and NVIDIA’s shared vision to embed domain-specific generative AI across telecommunications ecosystems, empowering operators to modernize workflows, ensure uptime, and elevate service delivery at scale.
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