SCSK Develops AI Sales Agent With Salesforce Agentforce

Salesforce Japan Co., Ltd.  announced that SCSK Corporation  has adopted Salesforce’s AI agent platform ” Agentforce ” and its top-tier support plan ” Signature Success Plan “. In addition, SCSK will begin an initiative to train 100 ” FDEs (Forward Deployed Engineers)  in-house, who will lead the construction and deployment of AI agents and provide hands-on support in the customer contact and sales management areas. Through this project, SCSK aims to promote company-wide AI utilization through automation in the sales field and to revamp sales processes, while also deploying the knowledge and know-how gained to customer-facing businesses and establishing a new revenue base as an Agentforce partner.

SCSK has been working to enhance sales activities and improve operational efficiency in each of its business domains. In a specific business domain, the company has a track record of significantly improving profitability, such as a 200% increase in gross profit year-on -year, by implementing an SFA (Sales Force Automation) system using Sales Cloud and reforming sales processes, thereby enhancing activities from lead generation to order fulfillment. Based on these results, SCSK has been working to systematize the know-how it has practiced and verified in-house as an offering and deploy it to support customers’ sales transformation and business reform. However, with the rapid advancement of generative AI and AI agent technology, the level required for advanced sales activities has changed significantly, and SCSK’s offerings also needed to be further strengthened based on AI.

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Therefore, based on its “Customer Zero ” philosophy, which involves first implementing and verifying the latest technologies within its own company and then returning the results to its client companies, SCSK has decided to implement Agentforce and train 100 FDE (Functional Development Engineer) personnel. This will accelerate the use of AI and business innovation in its own sales operations, while simultaneously combining the practical knowledge gained through its own implementation with the implementation and utilization know-how that SCSK has cultivated over approximately 20 years as a major Salesforce partner, to deploy AI-native offering services to its client companies.

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Source: PRTimes