日本語 
noco Inc. is pleased to announce that Net Chart Inc. has adopted “HelpDog,” the AI customer support system provided by the Company.
Net Chart is an ICT solutions company specializing in the construction and maintenance of network infrastructure. We provide one-stop services, from consulting and design to construction, installation, and post-implementation maintenance and operation. Our services cover a wide range of ICT environments for corporations, universities, government agencies, and other clients, including LAN cabling, internet lines, security, data center construction, office facilities, BCP measures, and IT equipment disposal and data erasure.
Since 2013, Net Chart has been handling the “IntraGuardian series” security appliance from CAD Japan Co., Ltd., which detects and blocks unauthorized terminals from connecting to the company network. To date, we have installed over 30,000 units in more than 2,000 customer locations. While we receive many inquiries from customers both before and after implementation, much of the content is similar due to the nature of infrastructure products.
Initially, we used templates to handle these inquiries, but as the number of patterns increased, managing them became time-consuming, and we ended up creating and replying to emails individually each time. The burden of handling inquiries grew, and we were making customers wait more often, so we realized we needed to build an effective FAQ system.
Source: PRTimes
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