MONO BRAIN Inc. is pleased to announce that Copilot’s “FastFlow,” an AI specialized for CS operations, is now compatible with “Gemini 2.5 Flash,” the latest large-scale language model (LLM) announced by Google.
What is “FastFlow”? AI Copilot specialized for CS operations
“FastFlow” is an AI Copilot specialized for customer support operations.
AI automatically searches and references internal knowledge (templates, response history, manuals, etc.) to generate optimal response suggestions for inquiries. Operators can respond quickly and accurately by simply checking and correcting the AI’s response suggestions, reducing the time it takes to create responses by approximately 46% (example of a company that has implemented the system).
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Gemini 2.5 Flash compatible
In customer support, the key to improving customer satisfaction is to balance the accuracy (quality) of answers with the speed of response. “Gemini 2.5 Flash” is a lightweight yet high-performance LLM, and by incorporating it into FastFlow, it has become possible to further increase response speed while maintaining and improving the accuracy and quality of answers generated by AI.
This enables FastFlow to generate quick and accurate response plans even for more complex inquiries, greatly contributing to improving the work efficiency of operators and the quality of responses, especially in chat support where speed is essential.
As a company selected by Google for Startups, MONO BRAIN will continue to proactively adopt the latest AI technology, continue to improve the performance and expand the functions of FastFlow, and pave the way for the future of customer support.
