ElevenLabs, a leading voice AI company, is pleased to announce that it will provide its voice technology to Cisco Systems’ Webex AI Agent.
Customer support services using voice AI (AI agents) are rapidly spreading globally these days. Eleven Labs believes that it is important for all of these services to be able to respond with a “natural and expressive voice”. With this introduction, the AI agents will be able to provide higher customer value and results with a human-like and expressive voice. Through our partnership with industry-leading Cisco Systems, we will contribute to improving the quality of voice customer support in companies.
Traditional chatbots have frustrated customers due to their inflexible responses and lack of understanding of natural language. Webex AI agents use large language models (LLMs) to provide a more human-like experience by understanding individual needs, remembering past history, and responding on-the-fly to preferences.
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By integrating this service with Eleven Labs‘ voice technology, Webex AI agents can deliver human-like intonation, inflection and rhythm, making conversations feel like they’re talking to a real person. In addition, the voice AI can read the customer’s emotional state and respond appropriately to each situation. It can speak with a warm, welcoming, empathetic or serious tone as needed.
This new partnership combines advanced voice technology with Cisco’s flexible, multi-channel capabilities, an intuitive design and tools that seamlessly adapt to the changing needs of businesses, and enables integration with critical back-end systems such as enterprise knowledge spaces, CRM, ERP and HR platforms.
SOURCE: PRTimes
