Collabos Inc., which provides call center systems and marketing systems on a monthly cloud-based basis, has updated its AI marketing system “UZ”. The system is equipped with a proprietary AI engine and employs proprietary RAG (Retrieval Augmented Generation) and grounding technologies.
In the new version, in order to enable more effective use of the results of VOC (Voice of Customer) analysis, we have added a linkage function with the generative AI model “Gemini” and an automatic content generation function using the linkage function.In addition, we have added new functions that will further enhance a company’s VOC analysis and utilization, such as the ability to upload HTML files, PDF files, and text data, the ability to download voice recognition result files in bulk, and the addition of an ON/OFF function for the personal information masking function.
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With this upgrade, anyone can easily perform advanced VOC analysis and quickly generate high-quality output, accelerating the analysis and utilization of VOC in call centers. In addition, by generating and utilizing content based on the analysis results, it will contribute greatly to the sales activities and marketing strategies of not only call centers, but many other companies as well. Among the inquiry data received by companies, call recording data in particular is an important information asset that can directly collect customer needs and complaints, and has great value in future management and business operations. In addition, while the usefulness of data is expected to increase with the evolution of technologies such as generative AI and voice recognition technology, traditional VOC analysis tools are limited to keyword extraction and simple summaries, making it difficult to use for implementing various measures, and issues such as the huge labor and cost required for data processing and analysis have become apparent. Our company’s “UZ” has anticipated such needs for automation and AI, and has added functions to it many times, but in order to further increase the added value of our service, we have upgraded the new version to include functions that go beyond keyword extraction and emotion visualization to derive specific utilization plans and improvement measures.
SOURCE: PRTimes
