Shinka Co., Ltd., which develops and sells the communication platform “Kaikura,” is pleased to announce that it has entered into a business partnership agreement with Itandi Co., Ltd., which develops and sells the sales support system “Nomad Cloud” for real estate rental brokerage, from April 2025. The company is pleased to announce that it will begin providing “Kaikura” on an OEM basis with the aim of improving customer satisfaction and operational efficiency in the real estate rental brokerage business.
In recent years, the real estate rental agency industry has been facing a serious labor shortage, and improving operational efficiency and the quality of customer service have become important management issues. In particular, there is a demand for faster responses to feedback, more efficient follow-ups, and digital transformation of rental contract operations, and the use of technology has become a key factor in determining the competitiveness of the entire industry.
“Kaikura” is a communication platform that improves the efficiency of telephone support and centralizes the management of customer information, and has been introduced in more than 800 real estate companies nationwide. Based on this track record, from November 2024, we have been in discussions to provide the CTI function of “Kaikura” to “Nomad Cloud,” a sales support system for real estate rental brokerage provided by Itanji, and will officially start providing it from April 2025.
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“Nomad Cloud” is a cloud-based customer management system that helps streamline real estate rental brokerage operations, allowing for centralized management of operations. With this OEM provision, call logs with customers are automatically registered in “Nomad Cloud,” and past call content can be viewed and played back on the customer details screen, making it possible to improve business efficiency and customer service.
Through this partnership, Shinka and Itanji will further enhance the convenience of Nomad Cloud, promote digital transformation and business optimization across the real estate rental brokerage industry, and work to create further customer value.
SOURCE: PRTimes
