Empower Healthcare has launched new LINE-based services under EPARK Dental, aiming to make patient communication simpler while easing the day to day workload inside dental clinics.
The idea is straightforward. LINE is already how most people in Japan communicate. With close to 80 percent of the population using it regularly, it has quietly replaced email and phone calls for everyday interactions. EPARK Dental is now plugging directly into that behavior. Clinics can connect with patients on LINE, manage reservations, send reminders, reduce no shows, and stay in touch before and after visits without adding extra steps for staff.
At the center of the rollout is the integration between EPARK Dental’s reservation system and LINE. Appointment details and reminders are automatically delivered through LINE, cutting down on manual calls and follow ups. Clinic pages on EPARK Dental also now include buttons for adding a clinic as a LINE contact or booking directly, keeping the flow simple from discovery to repeat visits.
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The service includes support for opening verified LINE official accounts, reminder and repeat visit tools via LINE mini apps, and optional account management handled on behalf of clinics.
With LINE adoption in dental clinics still relatively low, EPARK Dental is positioning this as early infrastructure rather than a marketing add on. The broader shift is clear. Healthcare communication is moving toward platforms patients already use every day.

