Service Launches on February 3rd with Dai-ichi Life Insurance Co. Ltd. as an Early Adopter
Micoworks Inc. has joined forces with LINE Yahoo! Corporation to introduce “BizClo,” a new service designed to optimize sales and customer support through official LINE accounts. The Dai-ichi Life Insurance Company, Limited (CEO: Sumino Shunsuke) has adopted the service as of February 3rd. Its headquarters are in Chiyoda-ku, Tokyo.
Background of the Service
As businesses advance their digital transformation efforts, digital channels are becoming increasingly essential for customer engagement. While traditional communication methods such as phone calls and emails remain in use, many companies are now leveraging official LINE accounts to enhance sales and customer support. Research indicates that LINE messages achieve an open rate approximately four times higher than emails*1.
Almost half of people in their 20s and 30s feel uneasy about phone calls*2. So, LINE works well as an alternative for customer support. Its chat-based function enables casual, seamless interactions. It allows for quick, efficient responses to customer inquiries.
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However, digital communication has risks. It can lead to shadow IT and fragmented information sharing among staff. One-on-one chats between employees and customers can cause inefficiencies. They may also harm customer relationships when staff changes occur. These challenges can erode customer trust and satisfaction.
BizClo aims to fix these issues. It will optimize customer interactions through LINE. This will ensure smooth communication, better info management, and faster service.
About BizClo
Service Overview
BizClo is a business chat solution. It uses official LINE accounts. This enables smooth communication between companies and customers for sales and support.
BizClo’s one-to-one digital chats enable effective message tracking. They reduce missed responses and aid in managing transitions when employees are on leave or leave the company. This enhances customer satisfaction while driving business growth.
The platform enhances the overall customer experience by ensuring timely responses and proactive engagement, exceeding customer expectations and fostering brand loyalty.
Furthermore, to promote customer communication via LINE, BizClo introduces a pricing model where one-to-one chat messages sent from official LINE accounts through the service incur no charges, regardless of volume.
With BizClo, companies can streamline operations, strengthen customer relationships, and enhance digital communication for a more connected and efficient service experience.
