Daiwa Securities Co., Ltd., in collaboration with Daiwa Institute of Research Ltd., will begin offering the “Daiwa Securities Generated AI Chat” on Monday, June 23, 2025, to respond to frequently asked questions on the company’s website.
In Japan, which aims to become an asset management nation, a major shift from savings to asset formation is emerging, with the launch of the New NISA. As the investor base continues to expand, it is expected that inquiries from customers will also increase significantly. In order to fully respond to customer feedback, it is necessary to improve the convenience of the services provided by Daiwa Securities Co., Ltd. through financial services that use digital technologies such as generative AI.
For the past five years, Daiwa Securities Co., Ltd. has offered an AI chat service on its website to answer frequently asked questions, mainly about opening an account, various procedures, and the NISA system. The company will now begin offering a new chat service with the following functions:
1. We will flexibly understand the intent of various questions from customers and provide appropriate answers. We can also provide information that spans multiple pages in one place, making it easier for customers to find the information they are looking for.
2. By using diagrams and tables in our responses, we are able to provide answers to customers in a more visual and easy-to-understand manner.
3. Compared to the conventional AI chat, the amount of data has increased by 2.5 times, and by providing links to related online trade help and manuals, it is possible to respond to a wider range of customer questions.
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We will continue to work to further improve the quality of customer service by utilizing generative AI, both in telephone answering via the AI operator service released in October last year and in this chat service.
Going forward, we intend to continue making improvements based on customer feedback, evolving our service to be able to answer a wider range of questions, and continually working to provide even more innovative services.
Daiwa Securities Group will continue to proactively adopt cutting-edge digital technologies to help maximize the asset value of our customers.
SOURCE: PRTimes
