日本語 
Commerce Media Inc. is pleased to announce that it has begun offering ” HENPIN Pro,” an e-commerce-specific return and exchange system.
This system is a service that aims to resolve the issue of return and exchange procedures , which has become one of the major challenges in the e-commerce market, which is expanding year by year , and helps to resolve the concerns of customers and users.
In recent years, the e-commerce market has expanded rapidly, and a wide range of products, from apparel and household goods to food, are now purchased online. However, the number of cases where customers request returns or exchanges after purchase for reasons such as “the size doesn’t fit,” “the color is different from what they expected,” or “an initial defect has been discovered” is also increasing year by year.
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In the past, there were many cases where communication was handled through multiple channels, such as inquiry emails and chats provided by each channel, and the complicated application procedures and different response flows for each e-commerce mall and company website placed a heavy burden on customers, businesses, and warehouses.
Additionally, there are many cases where incomplete application details or missed checks have damaged the customer experience, ultimately leading to a decline in trust in the brand.
Given this background, we developed “HENPIN Pro,” a return and exchange system specialized for e-commerce, with the aim of making return and exchange processes smoother and more accurate .
This system not only makes applications smoother for users, but also allows for more accurate collection of the information required for applications, significantly reducing the amount of communication required after inquiries.
Furthermore, the system allows for application management on the management screen, the setting of response personnel, sending and receiving emails, and handling escalations, making it a system that aims to reduce the burden on businesses while also increasing customer satisfaction.
SOURCE: PRTimes
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