Basic Corporation will begin offering an “AI Email Assistant Function” in “formrun,” a form creation and management tool used by a total of 450,000 users, from Wednesday, June 18, 2025.
“formrun” is a management tool that allows anyone to create forms without coding, using drag and drop or simple text input. Furthermore, formrun can centrally manage and analyze response data from forms, as well as handle replies, helping to improve the efficiency of form-based business operations.
Explanation of this function and release purpose
In recent years, the use of AI to improve business efficiency has progressed in many industries, and AI functions are becoming standard in other companies’ tools, especially in the customer support field. This “AI Email Assistant Function” meets this market need and further strengthens the value we provide.
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“formrun” is a form creation and management tool whose mission is “put all forms on formrun.”
When creating a form, you can choose from over 100 templates such as “Inquiries,” “Applications,” and “Surveys,” and simply drag and drop or enter text to easily create visually rich forms with no coding required. In addition, responses to forms can be managed using the Kanban method to visualize customer support status. For each response, you can send an email or set the person who handled the response, allowing teams to efficiently manage responses to forms.
SOURCE: PRTimes
