RevComm Inc. has released a new “Ask AI” feature for its telephone analysis AI “MiiTel Phone,” which uses multiple past call histories to have the AI answer users’ questions.
The telephone analysis AI “MiiTel Phone” is a Japanese voice analysis AI telephone service that analyzes the content of conversations during telephone sales and contact center operations and provides highly accurate feedback. It solves the black box problem of not knowing “what” and “how” customers and staff are talking, improving the rate of winning business deals, closing rates, and customer satisfaction. In addition, in conjunction with the web conference analysis AI “MiiTel Meetings” and the face-to-face conversation analysis AI “MiiTel RecPod,” it will turn conversations in all places where communication occurs into big data.
The core functions of “MiiTel” are developed in-house. Transcription, speech analysis such as speech analysis, and speech emotion analysis are handled by our in-house developed speech analysis AI. In addition to these functions, with the rapid development of generative AI, we have implemented a “minutes creation function” that utilizes generative AI, and an “AI coaching function” that automatically coaches you every week based on your call history.
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We have recently released a new function that utilizes generative AI, the “Ask AI” function, in which generative AI answers users’ questions by referencing the accumulated call history. This allows the company to cross-reference the call history between the company and a specific business partner, and answers the questions the user wants to know on the spot. It is expected to be used in the following situations:
Improving the quality of sales calls
– Find out what kind of calls your colleagues have made to customers similar to the new customers you want to approach and use that as a model.
– Review conversations with past prospects and make efficient follow-up calls
– Automatically create a follow-up email draft that includes the call contents, and send follow-up emails efficiently
・Efficiently toss up from inside sales to field sales
Sales training
・Check the talk from the perspective of whether the SPIN method is being used and whether the BANT information is being listened to, and use this for self-coaching.
・Similarly, use it as a reference for managers when coaching their subordinates
・Learn trends in success and failure of specific users, such as high performers, and use this information to create talk scripts
Understanding the content of inquiries
– Check what kind of conversations are taking place for each product category
・Call reason analysis and VoC analysis
Through the provision of “MiiTel,” Revcom will promote the conversion of conversations into big data in all places where communication occurs, and contribute to the creation of a system for efficient collection and utilization of voice data.
Revcom will continue to strive to improve the value provided by the MiiTel brand and contribute to improving corporate productivity based on its mission of “reinventing communication and creating a society where people care about each other.”
SOURCE: PRTimes
