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ゼンデスク、AIを活用したコンタクトセンターを日本に導入

Zendesk, Inc., a leading AI-powered support service company, announced the general availability of Zendesk Contact Center in Japan. The company also announced the addition of new AI-related features that further enhance the Zendesk Resolution Platform . To address increasingly complex and diverse customer and employee interaction needs, Zendesk offers a comprehensive, AI-first solution designed specifically for support services, enabling customer service, employee service, and contact center teams to resolve issues faster and more efficiently and achieve better outcomes. The Zendesk Resolution Platform powers AI agents that resolve approximately 5 billion inquiries annually. These agents handle more channels and customers than any other solution. Leveraging advanced, large-scale language models like GPT-5 and instant access to data like Model Context Protocol (MCP), these AI agents streamline workflows and significantly reduce the time…