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Prodilight Expands Telful with Advanced Call Management

Prodilight has rolled out new updates to its telephone management service, Telful powered by INNOVERA, adding functions aimed at improving usability and reducing resource strain for businesses. The system, already adopted across industries from government to healthcare and retail, automates call allocation based on business hours, caller identity, and operational settings, helping organizations handle calls more efficiently without sacrificing service quality. The latest update introduces three key features. A newly added phone book function allows businesses to register and share contact information across devices, making call history review and number management more seamless. LINE integration has been added to Telful’s notification tools, expanding beyond existing platforms such as Slack, Teams, and email, enabling businesses that rely on LINE for customer and internal communication to receive call notifications directly. Additionally, the…