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Tokyo Gas Adopts “RightVoC by KARTE” AI VoC Solution

RightVoC by KARTE, a product provided by RightTouch Inc., which is transforming customer support with data and AI, uses generative AI to realize business activities based on customer feedback, has been introduced to the Living Strategy Department of Tokyo Gas Co., Ltd. By automating the process of processing, analyzing, and utilizing the VoC* collected by RightVoC on "myTOKYOGAS," it will be possible to take steps aimed at improving services and enhancing quality. Tokyo Gas is strengthening its "digital touchpoints" with customers, including the online membership service "myTOKYOGAS." "myTOKYOGAS" receives many inquiries and opinions (VoC) every day, and the Living Strategy Department has been working on continuous improvements based on these voices. Also Read: NetSuite Launches Field Service Management in Japan Although they had been working on VoC analysis up until…