CRM

Brekeke、Commuboと提携し、通話業務を簡素化

Softfront Japan’s AI voice bot ‘commubo’ is teaming up with Brekeke Japan’s ‘Brekeke Contact Center Suite’ in a first-of-its-kind collaboration. The partnership connects commubo directly with Brekeke’s PBX extensions, while also linking it to CRM systems for real-time data display. Here’s why it matters. Until now, most voice bots handed off calls to human operators through external lines, which meant extra transfer costs and missing caller data. This new setup changes that. By plugging the voice bot straight into the internal PBX, call forwarding costs are cut down, caller numbers are automatically captured, and the whole process becomes smoother and cheaper for contact centers. When a call gets transferred, the full conversation between the customer and commubo instantly shows up on the CRM screen. The chat history is visible to…