ServiceNow announced the release of the Yokohama Platform, an AI platform that advances automation, governance and intelligent workflows to reduce operational complexity and transform organizations . The release accelerates application development, improves workflow performance and enhances the quality of customer experiences, all while maintaining the highest levels of governance and security. From ServiceNow Studio, which provides a unified workspace for faster application development and thorough governance, to the expansion of the self-service portal for configuration and ordering, these innovations reduce complexity and improve efficiency. Service Observability capabilities also provide AI-driven insights to ensure business resilience, enabling organizations to address the growing need for visibility across the organization from a secure, centralized platform.
According to Gartner’s 2024 Digital Worker Survey, “More than 60% of digital workers use basic automation functions to streamline their work and use customized dashboards based on analytics to make decisions.” ServiceNow expects that the release of the Yokohama Platform will eliminate complex and inefficient workflows, promote accurate decision-making, and lead to improved experiences and productivity.
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“ServiceNow continues to redefine what’s possible with AI-driven automation,” said Jon Sigler, executive vice president, Platform and AI, ServiceNow. “By embedding intelligence into end-to-end workflows, organizations can eliminate silos, make faster decisions and run their businesses seamlessly. With the release of the Yokohama Platform, ServiceNow is helping organizations move faster toward smart innovation and seamless expansion. The サービスナウ Platform unifies people, process and data into a single system of action, making complexity transparent so organizations can transform.”
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