English 
YourMeister Co., Ltd., which operates the “YourMeister” IT platform for the house cleaning, repair, and facility maintenance industries, with the aim of contributing to a circular economy by promoting sustainable use, has adopted “Google Agentspace,” an AI agent platform provided by Google Cloud.
With this implementation, YourMeister will be able to utilize the data and information it has accumulated to date, such as knowledge and customer service data scattered throughout the company, as well as construction and customer service records and practical know-how from its store partners across the country, in order to increase customer value.
In addition to improving operational efficiency and on-site collaboration, this initiative is also positioned as building a data utilization platform to utilize “knowledge generated from the field” in decision-making and business design.
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YourMeister is a “sustainable tech” company that uses the power of technology to realize a sustainable, recycling-oriented society. Since its founding in August 2016, the company has upheld its mission of “leading to a society where people’s precious things are more valued,” and has developed the e-commerce platform “YourMeister” to connect people who want to cherish their precious things with professionals and craftsmen. In order to establish the consumer mindset of “repair, clean, and continue to use” as a new behavior following “throw away” and “sell,” the company works with partner stores nationwide to provide services such as house cleaning, repairs, and remakes.
Up until now, operations have been supported by utilizing information assets accumulated across departments, such as work manuals, FAQs, construction data, and customer response logs. With the introduction of Google Agentspace, an environment will be created where this knowledge and practical data can be utilized more flexibly, promoting the use of AI within YourMeister and working to improve the quality and speed of customer response.
We also believe that this implementation will lead to the possibility of AI utilization by construction partner businesses that open stores at YourMeister in the future. With chronic labor shortages becoming an issue for society as a whole, we believe that the use of this technology to improve productivity on-site and reduce workloads could be one clue to the sustainability of the service industry.
By introducing AI agents, we aim to improve the operational efficiency and value provided by the platform, establish a new management style in the e-commerce service industry, and take advantage of the speed that only a startup can offer, aiming to become a model case for AI-driven businesses in Japan.
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