English 
MAYA STAFFING Co., Ltd. そして Collabos Co., Ltd. are pleased to announce that they have commenced collaboration in the BPO and contact center fields.
This collaboration will combine MAYA STAFFING’s BPO operational structure and on-site construction capabilities with Collabos’s cloud PBX/CTI, CRM, and AI-related services to promote efficiency and sophistication in corporate sales support, outbound and inbound operations, and customer contact operations.
In recent years, addressing labor shortages, improving productivity, standardizing service quality, and enhancing data utilization have become critical management challenges in the contact center industry. In this environment, the use of chatbots, voicebots, generative AI, and speech recognition technology is becoming increasingly important for future contact center operations.
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MAYA STAFFING operates BPO outsourcing, general temporary staffing, paid employment placement, and HR consulting businesses, possessing BPO and contact center operation know-how across 7 locations and more than 1,000 seats nationwide. Meanwhile, Collabos provides various cloud services that support the advancement of contact centers, such as the PBX/CTI “VLOOM” and the integrated CRM marketing system “GROWCE”.
The two companies have previously worked together to improve the efficiency of outbound corporate research operations through the use of “VLOOM” and “GROWCE” at MAYA STAFFING. Existing implementation cases have yielded results such as approximately 1.5 times higher outbound communication efficiency and a 25% reduction in costs. Based on this track record, they will proceed with the joint development of a wider range of BPO x AI solutions.
出典： PRTimes
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