Hitachi, Ltd. launched its “AI Agent Development, Operation, and Environment Provision Service”. This service helps businesses by providing AI agents. These agents use expert knowledge to solve problems like labor shortages and knowledge transfer. They are useful in industries like construction, transportation, electricity, gas, and railways.
Hitachi’s new service, “Generative AI Use Professional Service powered by Lumada,” helps businesses improve operations. It uses generative AI to boost service capabilities and efficiency. Hitachi’s GenAI Professionals have a wealth of experience from many cases in the Hitachi Group. They will use advanced AI tools to quickly create and launch AI agents. These agents will have OT knowledge. This will help frontline workers be more efficient.
AI-Powered Solutions for Business Efficiency
Hitachi leads in AI-driven business support. They have created hundreds of AI apps for many sectors. For instance, Hitachi Building Systems Co., Ltd. and Hitachi Power Solutions Co., Ltd. We use AI to simplify customer questions and help with decisions about installing and maintaining infrastructure. These initiatives have significantly reduced workloads while improving efficiency.
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Hitachi’s GenAI Professional team has a strong history of using AI for knowledge extraction. They use methods like ethnographic studies and AI interviews to gather hidden expert insights. The AI learns from high-quality datasets by linking insights to structured data, like forms and design documents.
Introduction of the “Maintenance Inquiry AI Agent”
The first AI agent in this service is the “Maintenance Inquiry AI Agent.” It gives accurate answers using expert OT knowledge. This service offers complete support. It includes developing AI agents to meet business needs and managing the AI environment.
Hitachi’s GenAI Professionals use advanced methods to capture the insights and decision-making skills of experienced workers. For complex documents like customer equipment schematics and maintenance records, we build learning datasets and use retrieval-augmented generation (RAG). This helps us provide precise responses.
Advanced AI Development and Deployment Environment
The AI agent uses advanced open-source tools like LangGraph and Dify. This allows for independent AI operations. Customers can choose small public cloud setups for testing. They can also select secure private cloud environments if they need to protect their data. Hitachi offers a managed service that provides ongoing maintenance and support. This helps businesses easily integrate AI solutions into their operations.
Enhancing Inquiry Handling and Service Quality
The “Maintenance Inquiry AI Agent” uses a proven AI application from the Hitachi Group. The AI agent can give fast and accurate answers by using customer-specific documents and dictionaries. This helps support business operations. It also has features like automatic inquiry analysis. It routes inquiries to the right staff and gathers more relevant information on its own. These features make maintenance and troubleshooting easier. They boost service quality and help operations run more smoothly.
Commitment to AI Advancement and Safety
日立 remains committed to advancing AI applications across diverse business functions. The company is improving AI solutions for better safety. They are researching how to check the reliability of AI-generated information. They are also creating AI guardrails to stop inappropriate responses. Hitachi’s initiatives focus on boosting frontline worker efficiency. They also aim to tackle labor shortages and operational challenges. This effort helps create a more sustainable society.
