MONO BRAIN Inc. is pleased to announce that Copilot’s “FastFlow,” an AI specialized for CS operations, is now compatible with “Gemini 2.5 Flash,” the latest large-scale language model (LLM) announced by Google.
What is “FastFlow”? AI Copilot specialized for CS operations
「FastFlow」は、カスタマーサポート業務に特化したAIコパイロットです。
AIが社内のナレッジ（テンプレート、対応履歴、マニュアルなど）を自動検索・参照し、問い合わせに対して最適な対応案を生成。オペレーターは、AIの回答案を確認・修正するだけで、迅速かつ的確な対応が可能となり、回答作成にかかる時間を約46%短縮（導入企業例）。
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Gemini 2.5 Flash compatible
In customer support, the key to improving customer satisfaction is to balance the accuracy (quality) of answers with the speed of response. “Gemini 2.5 Flash” is a lightweight yet high-performance LLM, and by incorporating it into FastFlow, it has become possible to further increase response speed while maintaining and improving the accuracy and quality of answers generated by AI.
This enables FastFlow to generate quick and accurate response plans even for more complex inquiries, greatly contributing to improving the work efficiency of operators and the quality of responses, especially in chat support where speed is essential.
As a company selected by Google for Startups, モノ・ブレイン will continue to proactively adopt the latest AI technology, continue to improve the performance and expand the functions of FastFlow, and pave the way for the future of customer support.
