Virtualex Consulting Co., Ltd. is pleased to announce that it has begun providing its cloud CRM service ” Virtualex iXClouZ” , which supports customer support operations at call centers and customer support centers, to Keihan Electric Railway Real Estate Co. , Ltd.
Guided by its mission of “supporting people’s lives and building a better future,” Keihan Real Estate is engaged in a wide range of real estate businesses both in Japan and overseas, including the development of condominiums and hotels under its own unique brand, the sale of detached houses, renovations, and housing brokerage.
Furthermore, through innovative initiatives such as Kuzuha Rose Town, Japan’s first public-private partnership new town, and the urban housing revitalization project Machinaka Home, we are contributing to the development of local communities and improving living environments. We are promoting urban development that meets the needs of the times, while continuing to take on the challenge of realizing sustainable urban development. We have built up a solid reputation and a track record as a partner that shapes the future while supporting people’s lives.
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The company started using IX-Crowds to centralize the management of contact history with customers and provide better and faster service. As a result, the company expects to be able to solve the following issues and realize the following requests:
- Want to share customer information across multiple inquiry desks
- Want to smoothly customize input fields to respond to a variety of inquiries
- Want to reduce follow-up and escalation time?
- I want to reduce the time it takes to check customer information and response history , and to prevent input omissions and errors.
- Want to streamline the process of searching for information to serve customers, etc.
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