ZEALS Inc., a provider of customer service AI agents, is pleased to announce that it has introduced and begun operation of its customer service AI agent, “ZEALS AI Agent,” on the LINE account of au Online Shop.
Background to the introduction of AI agents to au Online Shop
au Online Shop, which has recently introduced ZEALS AI Agent, has long been working to achieve optimal communication with customers.
As part of these efforts, the au Online Shop felt it was important to provide more detailed proposals tailored to the needs and challenges of each customer, and was called upon to provide more friendly and personalized customer service.
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au Online Shop has already collaborated with Zealus, and has been working to solve problems for some time, such as introducing LINE notification messages to prevent customers who pre-order from missing out on purchase information, and introducing chat commerce to provide device suggestions that meet their needs.
Based on the track record of various initiatives to solve problems, the client had high expectations for ZEALS’ technical capabilities and effectiveness, leading to their decision to introduce ZEALS AI Agent.
The significance and purpose of using AI agents
The purpose of introducing ZEAL’s AI Agent is to improve the customer experience at the au Online Shop.
Achieving advanced personalization using Zero Party Data.
AI agents provide attentive service to each customer.
Building medium- to long-term relationships and communication by taking advantage of the characteristics of the LINE platform.
This will enable customers to receive optimal suggestions tailored to their needs and challenges in real time when considering purchasing products at the online shop. ザールズ will contribute to improving the customer experience at au Online Shop through optimal communication using AI technology.
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