English 
Spinshell Co., Ltd. has obtained a “License for Labor Dispatch Business” on November 4, 2025, and has officially launched a dispatch service for professional personnel with specialized skills in web customer service.
This service was created in response to the shortage of on-site personnel and the needs of companies who wanted to promote smoother operations, which became apparent while providing operational support for our web customer service platform, “LiveCall.” We will support companies in promoting digital transformation with our high-quality “on-site capabilities.”
A new dispatch service that addresses the shortage of web customer service personnel
In recent years, with the increase in users who are busy with child-rearing or work, or who want to receive support without spending time commuting, “online interactions” that allow consultations and purchases without visiting a store have become common. This has created an urgent need for companies to strengthen their online customer service and consultation response.
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However, providing guidance and support online requires specialized skills, such as online communication and system operation. As a result, many companies have expressed concerns that they do not have enough staff to handle the situation, or that in-house training is not keeping up.
今までは、 スピンシェル has supported the online responses of various companies, including mobile phone companies, home appliance manufacturers, financial institutions, hotels, and local governments, through LiveCall. Based on this experience and knowledge, we have developed staff who have acquired the skills necessary for online customer service , and have established a system that enables us to dispatch personnel who can immediately contribute to companies’ workplaces, leading to the provision of this staffing service.
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