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Oracle NetSuite announced that with NetSuite Field Service Management, it will help organizations in Japan provide a seamless field service experience to their customers and employees. The new field management solution is designed to help reduce operational costs and increase customer satisfaction by improving communication between the field and the office, simplifying scheduling and staffing, automating inventory management and customer asset management, and enhancing visibility into real-time data.
Yuki Shibuya, Executive Officer, NetSuite Business Unit, Country Manager, Japan, Oracle Corporation Japan, said, “For field service organizations, disjointed workflows between office and field workers can have a negative impact on operational efficiency and customer experience. With NetSuite Field Service Management, customers in Japan can automate manual workflows and improve visibility across their field service operations to improve productivity, reduce costs, enhance decision-making, and increase customer satisfaction and loyalty.”
NetSuite Field Service Management replaces the paper, spreadsheets and other manual processes commonly used by field service organizations by streamlining data collection in the field and making it immediately available in NetSuite. NetSuite Field Service Management helps organizations improve:
Scheduling and Dispatch: With just a few clicks, schedulers can easily assign and dispatch the closest, properly skilled technician to the job site. Schedulers can also optimize service for items such as warranty replacements, preventative maintenance, repair services and installations by creating work orders from NetSuite cases, purchase orders, projects and customer assets.
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Field Productivity: Using mobile apps on their own devices, field technicians have access to real-time information on job details, customer and asset history, reducing the time spent calling back to the office for missing information. Expenses associated with each job are automatically recorded to help further increase productivity and simplify billing.
Asset Management: Organizations can centrally manage all customer assets and get complete visibility into asset hierarchy, historical usage, and maintenance. This allows them to monitor each asset from installation, commissioning to decommissioning or divestiture. They can also track and manage asset costs at every stage, including manufacturing, bill of materials (BOM), and warranty. As a result, organizations can implement timely preventive maintenance and ensure services meet warranty schedules.
在庫管理: By automating the entire inventory management lifecycle, organizations can accurately track truck inventory and ensure all parts and equipment are available to meet customer service requirements. This helps improve first-time fix rates, reduce re-visits due to insufficient inventory, and minimize inventory loss rates by reducing the possibility of write-downs due to lost or missing parts. Additionally, direct integration with NetSuite Inventory Management helps further optimize inventory levels by enabling field service technicians to access and update inventory data in real time via mobile applications.
Financial Processes: Organizations can automatically generate invoices in real time based on work completed and inventory used, and set up automated invoicing and payment for ongoing operations, helping ensure accurate billing, reduce errors, and speed revenue recognition.
Operational Insights: Organizations can consolidate field service data into one system and leverage dashboards of key performance indicators to measure business performance across all operations, customers, service contracts and technicians, helping to improve decision-making, detect inventory leaks, track customer service improvements and increase profitability.
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