English 
Softu Corporation, which provides the AI automatic telephone answering service “Mirai AI,” has obtained a patent for technology related to a telephone handling program that automatically handles telephone calls without human intervention.
Features of this patented technology
Even if there are multiple people with the same last name, AI can identify the person based on their department name and job title. Furthermore, it checks the availability of the person in charge before transferring the call, providing a considerate, human-like response.
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Background of development: The issue of “telephone handling” that many companies face
In many companies, the typical workflow is for someone to answer calls to the main phone line and then transfer them to a specialist. However, “human transfer” is an inefficient process that interrupts core business operations, and also incurs the cost of assigning specialized staff. Furthermore, with the spread of telework, there are more cases where staff are not in the office, making call transfer work even more complicated. We have begun developing this technology to use AI to solve these challenges in modern business situations.
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