English 
Hitachi Solutions Create, Ltd. will begin sales of its “Online Community Service” on November 7th. The service utilizes an online community platform to help build trust between companies that provide products and services and their end users.
This service employs the “Commune” community success platform and related services, such as analysis services, from Commune Co., Ltd., and Hitachi Solutions Create’s community designers will accompany customers from platform implementation to community management. This will provide one-stop support for accurate implementation tailored to customers’ business processes, easy-to-understand content creation, and appropriate management, aiming to achieve customer success through improved customer experience (CX).
近年、デジタル技術の高度化に伴い、必要な情報にアクセスできないエンドユーザーや、サービスの使い方がわからず活用できないエンドユーザーの増加など、デジタルデバイドの拡大が懸念されており、特にデジタルサービスを提供する企業にとっては、多様化する顧客のニーズに対応することが大きな負担となっているのが現状です。.
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そこで、サービスを十分に活用できないエンドユーザーへの最適なサポートや、業務効率化・コスト削減などの課題解決に向け、企業とエンドユーザー、エンドユーザーとエンドユーザーとの情報・意見交換の場となるオンラインコミュニティを構築し、カスタマーエクスペリエンスの向上とカスタマーサクセスの実現に向けた取り組みが進められています。.
The “Online Community Service” being offered this time is based on Hitachi Solutions Create’s many years of experience and knowledge in UX/UI, and utilizes the mechanisms, designs and various functions of “Commune” that generate enthusiasm for communication. This not only enables information sharing between companies that provide products and services and end users, but also enables end users to share knowledge with each other and create a cycle in which problems are solved.
また、プラットフォームの導入からコミュニティの運用まで、コミュニティデザイナーが伴走し、的確な導入、わかりやすいコンテンツ制作、業務プロセスに合わせた適切な運用をワンストップでサポートします。.
Through this support, we aim to improve customer experience and achieve customer success by helping to increase loyalty and engagement from end users of products and services to the companies that provide them. Going forward, we will continue to make significant contributions to the growth of our customers’ businesses through “online communities” and “accompanying support,” leveraging our track record and knowledge in information dissemination and event/community management at various companies and organizations, including the 日立 グループ、製造業、地方自治体.
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