English 
アビレン Inc. has launched the ‘Automatic Response AI Operator,’ a service that automates telephone support using generative AI, speech recognition, and speech synthesis. With long-context processing, it can handle extended, complex conversations, providing accurate and consistent responses that conventional systems struggle with.
The AI operator learns from FAQs and manuals, retaining conversation history to ensure uniform response quality and reduce reliance on human operators. It addresses challenges in industries like e-commerce, IT, finance, and telecommunications, where high inquiry volumes make maintaining service quality difficult.
Key features are:
- Long-context support for complex queries.
- Knowledge-driven natural responses.
- An easy PDCA cycle for quick prompt updates.
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Using this solution helps companies improve efficiency, reduce workloads, and enhance customer experience. It also boosts digital transformation using generative AI.
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