English 
AI Data Corporation has launched a knowledge database for customer support. It’s part of their ‘AI AssistPro on IDX’ solution. This aims to improve efficiency in customer support, call centers, sales teams, and help desks. The solution uses the IDX data platform. It blends industry-standard templates with Retrieval-Augmented Generation (RAG) technology. Generative AI can give accurate, context-aware responses. This helps support operations.
AI AssistPro on IDX gathers and organizes support data in one place.
これには以下が含まれます：
- FAQs
- Response manuals
- Interaction logs
- Product specs
- Tips for handling complaints
All this information is stored in its Knowledge Team Drive. AI can help with important frontline tasks.
It can:
- Handle inquiries
- Summarize communications
- Create talk scripts
- Manage response histories
- Generate proposals
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The system provides tools to analyze reports. It helps extract insights from response KPIs. You can also reference past successful cases.
The platform combines generative AI with organized knowledge resources. This cuts down on the need for individual expertise. It also improves the speed and quality of customer interactions. It works well in both B2B and B2C settings. It offers scalable and consistent customer service. Plus, it reduces operational burdens. This marks progress in using AI for enterprise support.
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