English 
Advanced Media has launched a dedicated product website for AmiVoice CQM Assist, an automated call quality evaluation report tool built for contact centers. The product launch serves to explain actual product functionality and its operational applications rather than creating flashy marketing materials.
AmiVoice CQM Assist functions as a response quality evaluation tool which automates the assessment process that used to require human supervision and had inconsistent scoring systems and suffered from excessive work demands that managers had to handle. The tool generates individual and organization level reports that break down call content, evaluation scores, quality trends, and issue patterns. Instead of abstract metrics, the site shows real operating screens, making it easier to understand how evaluations are structured and how scores should be read.
The website also focuses on a practical problem contact centers face today. Quality is hard to standardize and even harder to visualize at scale. By clearly laying out evaluation criteria and showing how insights translate into improvements, the product positions itself as an operational layer rather than a reporting add on.
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Alongside the site launch, アドバンスト・メディア is offering a three-month free trial of AmiVoice CQM Assist ver.2 for customers newly adopting AmiVoice Communication Suite Cloud. The move aligns with a wider industry push toward AI driven quality management that reduces human bias, cuts review time, and brings consistency to customer experience measurement.
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