Adish and VOICHAT Team Up to Launch VOICHAT Support

VOICHAT Inc. is pleased to announce that it has entered into a business partnership with Adish Inc. to strengthen BPO (Business Process Outsourcing) support for its web customer service “VOICHAT Support.”

This business collaboration will enable a flexible operational system that allows for seamless switching between first-line response by external operators (BPO) and customer service by in-house operators when responding to customers on VOICHAT Support.

VOICHAT offers a web customer service tool called “VOICHAT Support” that helps improve customer satisfaction and response speed. In the process, there has been an increasing need for operational support from companies that have adopted the tool, such as “I want to get better at using it” and “I want to entrust the first response to you.”

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By introducing Adiss’s “BPaaS Support Service,” which provides BPO and professional services for SaaS companies, it will be possible to provide operational support through BPO support, enabling the provision of higher quality and more efficient customer support.

By complementing some of the customer contact points with BPO operations handled by Adish,

Ensuring a timely first response system

Prevent missing out on opportunities that could lead to business negotiations

Flexible optimization of response resources

We will strive to strengthen our customer service capabilities by:

Main initiatives in this business collaboration

Launch of BPO operator support plan on “VOICHAT Support”

Establishment of a function to assign BPO/in-house operators in response to inquiries

Establishment of an operational system that balances security and quality standards

The two companies will continue to deepen their collaboration and expand the scope of BPO services they provide and accumulate industry-specific know-how.

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