Nitori Co., Ltd. has introduced a call analysis AI for contact centers that combines the telephone analysis AI “MiiTel Phone” provided by RevComm Inc. and “CT-e1/SaaS” provided by Comdesign Inc. This will advance Nitori’s “contact center” project.
“MiiTel Phone” is a Japanese voice analysis AI telephone service provided by Revcom that analyzes the content of conversations in contact center operations and provides highly accurate feedback. It solves the black box problem of not knowing “what” and “how” customers and staff are talking, and improves customer satisfaction in contact centers. “CT
-e1/SaaS” is a cloud-based CTI service provided by Comdesign. In addition to the benefits of cloud-based services such as low cost and no dedicated equipment, it also has the features of high comprehensiveness of functions and flexible customization for each adopting company, and has been adopted by a total of 1,745 tenants and more than 31,000 companies. Under its
unique business model of “manufacturing, logistics, and IT retailing,” Nitori positions IT as an important element in achieving its 2032 vision. At the contact center, we aim to be able to resolve customer inquiries 24 hours a day, 365 days a year (even during times when manned responses are not possible). In addition, in order to meet the customer’s request to “consult from home,” we are strengthening our services that allow online consultations on furniture, home appliances, interior coordination, etc.
