English 
MILIZE Inc., which promotes the democratization of finance through AI and FinTech, has announced that it has entered into a strategic partnership with NamiTech, a Vietnam-based voice AI technology innovator, with the aim of providing enterprise-grade voice AI to the Japanese insurance industry and banking, financial services and insurance (BFSI) market.
Through this partnership, MILIZE will provide localization and implementation support for NamiTech’s voice AI solutions, centered on speech-to-text (voice recognition) and voice biometrics (voice fingerprint authentication), in the Japanese market in response to the regulatory and business requirements specific to the financial industry, as well as specialized knowledge and market insights on AI utilization. This will help financial institutions go beyond proof of concept (PoC) to utilize scalable, production-ready voice AI in production environments.
このパートナーシップを通じて ミライズ will become an important strategic partner for NamiTech, combining deep domain knowledge specific to the Japanese financial industry, strong relationships with enterprise companies, and strong execution capabilities.
こちらもお読みください： AWL、デンソー北海道の工場安全管理向けエッジAIソリューション開発を支援
Growing needs in the Japanese insurance market
Japanese financial institutions are experiencing a rapidly growing need for technology that can simultaneously enhance compliance, improve customer experience, and increase operational efficiency.
Against a backdrop of increasingly complex regulatory requirements and changing customer expectations, there is a strong demand for solutions that can accurately and comprehensively extract insights from voice interactions, including not only contact centers but also face-to-face sales and consultations.
Under this partnership, NamiTech’s voice AI platform will be available through MILIZE’s sales channels, and the two companies will work together to provide localization and implementation support to meet Japan’s unique compliance requirements and corporate needs.
Solution provided: Intelligent voice AI that can withstand real-world use
NamiTech’s voice AI solution has enterprise-level functionality that supports financial institutions’ operations at both digital and offline customer touchpoints.
- Speech-to-Text/Dialogue Intelligence: Highly noise-tolerant automatic speech recognition (ASR) accurately records and analyzes conversations in contact centers and face-to-face sales.
- Voice Biometrics: Fast and secure voice-based identity authentication for enhanced fraud detection and compliance.
- Advanced Analytics: Through NLP, sentiment analysis, and tagging, we create insights from voice data that can be used for quality control, compliance audits, and sales and operator training.
- Scalable deployment architecture: Flexibility to handle large-scale operations and enterprise-level security and performance.These capabilities have been proven in large-scale deployments in Vietnam’s insurance industry.
These capabilities have been proven in large-scale deployments in Vietnam’s insurance industry.
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