English 
VOICHAT Inc. has launched a new “Handled Customer Service BPO Plan” for its VOICHAT Support tool. This change boosts the platform’s ability to handle customer inquiries flexibly. The service used to depend on chatbots and in-house operators. Now, it provides outsourced BPO operators. This is a third option for managing initial customer responses.
This development helps companies ease the load on their support teams. They can still engage with website visitors in real time, thanks to human support. Businesses can improve support by using in-house staff or BPO operators for inquiries. They can do this based on specific scenarios. This helps them maintain a strong customer experience.
The platform supports chatbot automation for routine questions. It offers 24/7 help, even on weekends and holidays. A key feature is the smooth switch between automated help and human support. This way, users get quick and fitting assistance depending on their questions.
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This move shows a trend in the industry. Companies are using hybrid customer service models. These models mix efficiency and personalization. VOICHAT uses BPO resources to meet the need for flexible and scalable customer engagement solutions. This helps businesses thrive in a competitive digital world.
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