NEC Corporation announced the launch of a new service, “NetMeister Prime Plus,” which integrates AI collaboration functions, including NEC’s generative AI “cotomi” (Note 2), into its network cloud-based integrated management service “NetMeister Prime”.
In recent years, with the increase in remote work and the spread of zero trust networks, corporate networks are becoming larger and more complex to operate, and cybersecurity threats are on the rise.
In addition, as the shift to wireless first (Note 4) accelerates, network operations departments are receiving an increasing number of inquiries and reports of Wi-Fi problems. At the same time, there is a shortage of network operations engineers, who require advanced skills. As a result, securing human resources and streamlining operational tasks have become issues for companies and local governments.
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The new service combines the existing “NetMeister Prime” service, which enables centralized browser-based management of network devices from the cloud, with NEC’s high-speed, highly functional Japanese language generative AI “cotomi,” and the network operation knowledge cultivated through the construction, operation and maintenance of SDN (Note 5), to provide a new AI collaboration function that assists in troubleshooting of wireless LAN network devices (UNIVERGE QX-W series).
In the “AI Chat” function, “cotomi” proposes specific solutions in a dialogue-based chat format based on a database of technical information and knowledge obtained from NEC’s experience and expertise in network support, and terminal information obtained from the newly-added “Terminal Connection Analysis” function at the time of trouble occurrence. (Note 6) As a result, network operation and maintenance, which was previously centered on manual work, can now be quickly and accurately troubleshooted from a remote environment, reducing the work time of network operators and contributing to stable network operation. In addition, the use of AI contributes to the realization of an operation system that does not depend on advanced operational skills.
NEC will continue to use AI-driven networks to support self-solving by operators throughout the network lifecycle, from planning and proposals to maintenance and security, aiming to reduce response man-hours and realize efficient and stable networks for customers. The provision of troubleshooting functions for wireless access points is Step 1, and the range of services will be gradually expanded.
NEC provides end-to-end services for DX, including offerings that lead from strategy planning consulting to implementation, along three axes: business model, technology, and organization/human resources. Furthermore, aiming to evolve from a traditional SIer to a “Value Driver,” we have systematized our value creation model as “BluStellar” (Note 8). We will transform business models with cutting-edge cross-industry knowledge and refined cutting-edge technology, and lead to the resolution of social issues and customer management issues.
SOURCE: PRTimes
