Hitachi Solutions, Ltd. will begin offering a “Network Path Self-Monitoring Service” from February 5th that monitors and analyzes the access status of in-house networks and wide area networks, and displays the location of a problem and the scope of its impact in real time on devices used by employees.
This service utilizes Cisco ThousandEyes to collect and analyze observability information on network configurations and access routes, and display the occurrence of failures in an easy-to-understand manner on employees’ PCs and mobile devices. This helps to alleviate the stress and frustration employees feel when they are unable to connect to the network, and helps to improve the Digital Employee Experience (DEX)*3. By identifying and informing the IT support department of the location of the failure and the extent of its impact, the number of inquiries from employees is reduced, allowing them to focus on recovery work.
Hitachi Solutions will continue to leverage the extensive knowledge and know-how it has gained from supporting the introduction of many cloud services to contribute to improving DEX in corporate management.
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Background
In recent years, IT systems have become an important factor in determining competitiveness. In addition, with the acceleration of the digital shift in companies and the spread of remote work, attention is being paid to improving DEX and related solutions to improve productivity and business efficiency. Providing a comfortable IT environment and efforts to improve DEX are extremely important in accelerating corporate growth.
Hitachi Solutions has been providing implementation support, training, and technical support for “Cisco ThousandEyes,” a solution that visualizes and monitors the access status of corporate networks and wide area networks, since 2020. Therefore, in order to enable customers to utilize “Cisco ThousandEyes” by improving their DEX, we have decided to provide this new service that conveys information for IT support departments in an easy-to-understand manner to general employees.
SOURCE: PR TIMES
