Link Corporation, the developer of the cloud-based CTI/call center system “BIZTEL,” which has held the No. 1 domestic market share for eight consecutive years, has added “KDDI Hikari Direct” to its lineup of telecommunications carriers to which BIZTEL can be connected, and will begin offering it.
BIZTEL, provided by Link, is a cloud-based call center system used by over 2,000 companies of various sizes and industries. In addition to clear calls, a stable system, high-level security, and a user interface that is easy for even senior operators to use, it offers a variety of functions such as AI call evaluation and summary and voice bot integration, and supports the streamlining of customer support and center operations, as well as the automation of operations in a wide range of industries, including outsourcers, finance, manufacturers, retailers, pharmaceuticals, IT, and the service industry.
BIZTEL provides services by connecting with multiple carriers so that it can provide telephone lines that suit the needs of its customers. With the addition of “KDDI Hikari Direct”, BIZTEL will be able to provide 03 numbers that use the KDDI telephone network.
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With BIZTEL, you can not only make and receive external calls using KDDI’s 03 number, but you can also use it as a destination phone number linked to the KDDI incoming call charge number (0120 number) that you have prepared.
BIZTEL will continue to provide flexible and stable services tailored to customer needs and help optimize corporate telephone operations.
SOURCE: PRTimes
