CBASE Corporation, which operates the HR Survey Cloud Service and has the mission of “updating everyone, organizations, and society through feedback and dialogue,” has released an interview about the implementation of the 360-degree feedback system “CBASE 360°” by Qualica Inc., a member of the TIS Intec Group.
The company started out in the information systems division of Komatsu Ltd., a global manufacturer of construction and mining machinery, and is now part of the TIS Intec Group, where it handles everything from planning and designing information systems to consulting, operation and maintenance, primarily for clients in the manufacturing, restaurant/retail and service industries. Following the initiative of Akiaki Akutsu, who became president in 2023, the company introduced 360-degree feedback, and after two implementations, he spoke about the changes that have been seen within the company and the methods used to obtain honest feedback.
Background to the introduction of “CBASE 360°” and expected effects
The company culture does not allow employees to express their opinions or intentions to their superiors, and it is difficult to understand feedback from subordinates, which is an issue, so they introduced 360-degree feedback as a solution. The purpose is to create an opportunity for superiors to know how their subordinates feel, which will lead to improved management quality.
When they actually carried out the survey, they found that while department heads and above had high scores for “job satisfaction,” the scores for those below them were significantly lower. They felt that it was necessary to first create an open environment where people could speak frankly and build trust between superiors and subordinates, and then raise the job satisfaction scores of members below the department head level, so they began promoting 360-degree feedback measures.
In addition, the current president took office in 2023, and the call for executives to implement 360-degree evaluations has been the source of the company’s success. The initiative is now in its second year, and changes are beginning to occur among the executives and department heads who were the subject of feedback in the first year. In the second year, the target group was expanded to include general managers, and it is expected that the third year will be the year in which it will become clear whether these people will be able to change their behavior, and the company will continue to focus on efforts to foster an even more effective feedback culture.
SOURCE: PRTimes
