日本語 
NTT DATA has teamed up with Nexthink SA, a top player in Digital Employee Experience (DEX). This partnership significantly enhances advanced digital workplace services in Japan. Beginning December 2025, NTT DATA will launch new DEX services on the Nexthink Infinity platform. These services give live insights into employee digital environments. They will automate issue detection. This will allow for zero-touch operations. It will make IT management easier and increase worker productivity.
As work environments grow more complex with hybrid setups, cloud use, and generative AI, IT departments face more challenges. They encounter more incidents, have scattered systems, and see less visibility into device and app performance. NTT DATA has always backed corporate digital workplaces with office automation. To improve employee-centered digital experiences, we need better insights. It also needs smarter operations and improvements based on data. DEX has become a key part of enterprise digital workplace strategies. It provides visibility and control that surpass traditional IT monitoring.
NTT DATA pairs its strong transformation skills with Nexthink’s real-time analytics and AI solutions. The result is a service that always checks data from devices, apps, networks, and user interactions. It spots problems before they affect employees and fixes issues automatically when it can. Using objective digital usage data helps businesses cut costs. It also boosts engagement, satisfaction, and productivity.
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The new DEX services will roll out in phases. This includes:
- Assessing the current state
- Designing the DEX roadmap
- Establishing KPIs
- Implementing the platform
- Restructuring operations
- Ongoing optimization
This approach ensures a smooth transition and effective results.
NTT DATA will improve these services using its generative AI platform, LITRON®. It will automate problem classification, triage of incidents, and response workflows. This integration helps create a more independent digital workplace. It solves both routine and complex IT issues quickly, accurately, and with little human help.
Nexthink Infinity combines real-time diagnostics, AI insights, and experience analytics. This creates a clear picture of the employee digital ecosystem. The platform provides tools for automated root-cause analysis. It also offers proactive digital support. This helps IT teams maintain a strong workforce in different settings. It can spot new friction points and predict employee needs. This builds a culture of continuous improvement in digital operations.
NTT DATA aims to expand these services in sectors where digital workplace performance is vital. This includes government, finance, and manufacturing. The company uses insights from its own proof-of-concept projects. This helps it create a better and scalable service model. The goal is to speed up the adoption of DEX in Japanese businesses. This partnership shows a bigger change in IT’s role. IT is shifting from simply stabilizing systems to enhancing employee experience. This change boosts productivity and builds organizational resilience.
NTT DATA partners with Nexthink to enhance digital workplaces. This partnership seeks to enhance operational intelligence with generative AI. It also helps Japanese businesses build flexible and sustainable workplaces. The joint initiative will help boost workforce productivity and modernize IT operations. This is important as technology evolves quickly.
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