Zapath Inc., which develops industry support services specializing in private practice clinics, will begin offering the AI-based clinic management support system ” ClinicHub.”
The private medical treatment market has grown to 680 billion yen and is expected to continue to expand, especially in the area of cosmetic medicine. However, clinics are faced with the challenge of spending a lot of time on cumbersome and time-consuming tasks such as managing patient information, arranging appointment schedules, and answering pre-consultation questions, which prevents them from concentrating on the medical services that are the core of clinics. Furthermore, it is difficult to implement effective customer attraction measures, making improving the productivity of clinic management a major issue.
“ClinicHub” is an AI-equipped customer attraction and customer management system for private practice clinics that was developed to solve these issues. From centralized management of patient information to appointment arrangements and advance interviews, AI is used to streamline the tasks required for clinic management, providing an environment where medical staff can focus on their primary clinical duties. The main functions of “ClinicHub” are as follows:
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Centralized management of patient information
By managing patient information in a centralized manner, we can streamline reception operations and improve customer experience. By being able to instantly check past treatment history and medical interview information, we can provide optimal support tailored to each individual patient.
Automate reservation adjustments
Automating reservation acceptance and schedule adjustment reduces the workload of staff and prevents reservation mistakes. Patients can also make reservations online 24 hours a day, greatly improving convenience.
Digitalization of Pre-medication Interviews
By digitizing the pre-visit interview, we can improve the efficiency of information gathering before treatment, shorten consultation times, and improve quality. Patients can answer questions well before coming to the clinic, allowing us to provide more accurate information.
Improving the efficiency of measures to attract patients
We provide tools to support effective customer acquisition measures, helping clinics acquire new patients and increase the repeat rate of existing patients. We provide consistent support from planning to executing marketing strategies based on data analysis.
Zapath Inc. aims to develop the new industry of private medical care in the right way, based on the philosophy of “paving the way for a new industry.” With the goal of developing the private medical care market into an open industry that can be disseminated to the world, we will support the development of Japan’s private medical care services into an industry that can be proud of on the world stage by supporting clinics’ non-medical operations.
Through ClinicHub, we will continue to support the operational efficiency and growth of private medical clinics, and contribute to creating a better medical service environment for patients.
SOURCE: PRTimes
