日本語 
Local governments have a familiar problem. Too many people at the counter, too few staff to handle them, and rising demand for multilingual support. Altius Link Co., Ltd. is trying to tackle that with a new service called Visitor Remote Support, positioned as its first digital administrative BPO offering.
The model is straightforward. Tablets, PCs, or robotic devices placed inside government buildings connect visitors to trained operators working from a remote operations center in Tokyo. These operators guide residents through procedures, provide counter directions, help with digital applications, and assist in languages like English and Chinese. AI is layered in through the company’s knowledge platform, which generates Q&A material from administrative manuals and helps operators deliver consistent answers.
The service grew out of a demonstration project run with avatarin Inc. between October and December 2025. Results suggested strong demand. Around 92 percent of residents reported satisfaction, while foreign residents reported full satisfaction with multilingual support.
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The larger play is operational efficiency. Remote guidance can provide three benefits by decreasing waiting times and reducing counter congestion and decreasing the workload on municipal employees. Altius Link plans to eventually connect the system with other digital government tools such as paperless counters and online applications which will create a broader administrative support platform for local governments.
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