Uhuru Corporation has begun offering a contact center innovation solution for the financial industry that utilizes AI technology. This solution will enhance contact center operations, primarily in the financial industry, including banking and insurance, and contribute to reducing the burden on operators and improving work efficiency.
In recent years, companies have been moving away from face-to-face customer service, and in addition to handling inquiries via email, SNS, and telephone, they are shifting to providing self-solving methods using FAQs. However, in the financial industry, including banking and insurance, the utilization rate of self-solving methods such as FAQs is lower than in other industries, and operator support over the phone remains important.* In addition to the increase in the number of inquiries, the industry is facing challenges such as increased working hours due to personnel shortages and the need to secure skilled operators who can handle advanced inquiries.
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Uhuru has utilized its Salesforce and AWS development know-how to support contact center operations for over 30 companies in a variety of industries, including finance, manufacturing, pharmaceuticals, food, education, and lifestyle. Leveraging this track record and experience, Uhuru will provide an AI-based contact center innovation solution for the financial industry.
SOURCE: PRTimes
