日本語 
Canon IT Solutions Inc., a member of the Canon Marketing Japan Group, has begun offering a function to integrate its hotel system (PMS) “PREVAIL” with “Payn,” a service provided by Payn Co., Ltd. that automates cancellation fee billing and collection operations. This will streamline the entire process from billing to collection of cancellation fees at accommodation facilities, supporting improved collection rates and reduced workload for staff.
In recent years, addressing labor shortages and improving operational efficiency have become critical management challenges for accommodation facilities. However, the process of billing for cancellation fees due to last-minute cancellations or no-shows is primarily handled individually via phone, email, and mail, leading to issues such as missed bills, uncollected payments, and increased workload for staff. Furthermore, even when cancellation fees are billed, the collection rate is low, and in some cases, the billing process itself cannot be adequately carried out due to the workload, resulting in lost revenue opportunities.
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Canon ITS has partnered with “Payn,” a service that automates cancellation fee billing and collection, to streamline the entire process from billing to collection of cancellation fees. This will help improve revenue and reduce the workload on hotel staff.
Source: PRTimes
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