Creative Survey Inc., whose mission is to “turn customer feedback into opportunities” is to provide the multi-channel forms “Ask One” and “Fan Fan Fan” that ensure sales opportunities are not missed at any customer touchpoint, is pleased to announce that it has partnered with “CPaaS NOW,” a multi-omni-channel API service provided by Nexway, Inc., to build a system that enables real-time customer communication through multiple channels, including email and SMS.
Background of the offer
Creative Survey offers multi-channel forms such as ” Ask One ,” which integrates the input interface of all customer touchpoints to improve sales conversion rates, order rates, and contract renewal rates without missing out on sales opportunities, and ” Fan Fan Fan ,” which uses the latest technology, such as interactive form functions, to encourage fans to voluntarily provide data, creating deeper connections between brands and fans .
In addition, we announced Reference Magic, which leverages the data assets of distributed companies on the spot to enable communication that is tailored to each customer at the right time, and together with our customers we have realized a variety of use cases that change the concept of traditional forms.
CPaaS NOW is an API service that provides multiple communication channels on a common platform. You can quickly introduce multiple communication channels, including SMS and email, which are domestically developed services that boast high delivery rates.
With the integration of Multi-Channel Forms and CPaaS NOW, it is now possible to flexibly post in real time to a variety of communication channels, including social media, chat, and video calls, based on the information entered into the form, thereby improving business efficiency and customer engagement.
SOURCE: PRTimes
