日本語 
Cresta announced the collaboration with Kotoba Technologies to enhance Japanese voice AI in the contact centers of Japan. As part of the partnership, Cresta will incorporate Kotoba’s speech recognition and speech synthesis solutions into Cresta’s platform, allowing AI agents to hear Japanese speech and respond in a more natural, continuous manner.
Japanese contact centres are also experiencing challenges around staffing and recruiting. Which can also make for long wait times and frustration to a new or repetitive automated voice. AI-enabled call handling is one way to relieve some of the pressure, but Japanese language understanding and context recognition is key.
As part of the collaboration, Kotoba will be offering its STT and TTS models tuned for Cresta solutions. Both parties will work towards providing low-latency speech recognition paired with natural speech responses.
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Kotoba’s technology can understand Japanese names, locations and spoken language while enabling live conversations with very low latency. It can be deployed on-premise, on device or in the cloud enabling Japanese companies to choose the deployment that best fits their security needs. Its research and development operations are based in Tokyo.
The partnership will also extend to Cresta Connect Japan on November 11, where Kotoba’s real-time voice translation technology will display speakers’ remarks as Japanese and English subtitles.
Through this collaboration, Cresta aims to bring stronger Japanese voice capabilities to contact centers and advance human-AI collaboration. Both companies will continue exploring partnerships and solutions that address the operational requirements of Japanese businesses.
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