日本語 
Agora and FPT have announced a regional partnership focused on expanding AI adoption across banks and financial institutions in Southeast Asia. The goal is clear. Upgrade customer engagement without breaking compliance or legacy systems.
The partnership brings together Agora’s conversational AI technology and its ability to deliver real-time communication with FPT’s enterprise artificial intelligence solutions and system integration expertise. The two organizations will work together to assist banks in providing immediate interactive services through voice and chat and video while ensuring their data security measures and compliance requirements.
The timing is not random. Southeast Asia’s financial sector is moving fast toward digital channels. Customers expect always-on service. Regulators expect tighter controls. Banks are stuck modernizing legacy infrastructure while handling rising service volumes. Conversational AI is becoming a core layer in that shift, automating routine queries, supporting onboarding, and scaling contact centers without sacrificing governance.
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The joint solution targets retail and corporate banking support, payments, loan servicing, insurance processes, and multilingual cross-border engagement. It blends AI agents with human intervention when required, running on an enterprise-grade architecture built for high volumes.
FPT has already deployed AI systems in more than 40 financial institutions globally, including projects with Sacombank, Vietcombank, and Home Credit Vietnam. The partnership signals a push to standardize real-time, AI-driven engagement as the next default layer in regional banking transformation.
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